Cyber Basics — VIDANALYTICA INC
If you're not happy with your subscription within 14 days of the charge, contact us and we'll refund it — no detailed reason needed.
Subscriptions are billed annually. Past the 14-day window, the annual charge itself isn't refunded, but cancelling stops any future renewal — you keep access for the period already paid for, see the Terms of Service.
The same 14-day window applies to gifts, and the refund goes to whoever paid — the buyer, not the recipient. Email us with the buyer's payment confirmation or the recipient's email and we'll sort it out.
Email us, or use the receipt link Polar.sh (our payment processor) sent when you subscribed — either route reaches a real person.